not letting me connect to live without putting in an email and password

the night before i playing was with my friends on live then i went off.then next day i went on and  it said to put a password in so i did and now its not letting me connect to xbox live because it thinks its wrong put its not so i just changed and Tryed the new one but it still said its wrong but it is not tho help me

 

 

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Greetings!

 

Okay, try deleting your profile followed by clearing your system cache 3 times, to then download your profile again. The problem, hopefully shouldn't persist after that.

 

Delete Xbox LIVE Profile:

 

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select one of the following:
  • Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

 

Clear system cache:

 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  4. Select Clear System Cache 
  5. When prompted to confirm storage device maintenance, select Yes.
 
Download your profile:
 
    1. Press the Xbox Guide button on your controller (large X button in the centre of your controller).
    2. Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

 

Make sure to clear your system cache, 3 times.

Hope this helps!

Keep us posted.

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Thank,s mine did the same followed your instructions & it works . Many thank,s

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I was having the same problem, and DarkLink 900's instructions did the trick. Hopefully it works for you. Thanks DarkLink!

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i have same problem does it say to you guy's when u log on here "opps yourve found a glitch?

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It appears you've found a glitch in the system.

date: 5/04/2013 5:18:55 a.m.

code: F91278DD3C627F

s:  7DrLtDKZsuv60Xt7rYwvEw==

id:  3121a363-fabc-4e8b-b10b-07b351a13770

req:  074d2b28-c526-4688-bf5e-5ec08569f69c

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@Digested I'm glad the issue has been resolved, thank you for posting that! :) Hopefully it works for the OP as well!

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What if you can't remember the password and have tried everything recommended by xbox

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Hey there corn, I would go to xbox.com/forgot to recover information about your account. ^_^

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I sign in and go to my account and same as above,

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Hey Natty. You are getting this error because of billing issues. You will need to call phone support from our Contact Us page. Thanks.

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