NOT HAPPY - Can not connect to xbox live

Hi all

 

our 10yr old has been playing FIFA 13 with no issues until yesterday. Now he can not longer play as his profile won't connect to xbox live. I now have him pestering me to fix it & I have absolutely no idea how.

 

I've tried a few of the trouble shoots but nothing seems to work. The connection test says nothing is wrong. When I try to connect to xbox live it asks for a a secruity check thing asking for email & password. Then comes up with an error message 8015D002.

 

Can't log on on computer to xbox website a and won't accept the new security code when I try to reset the password.

 

Cleared cache & delete profile but now can't download profile as it says the email address is not linked to any Microsoft account yet we receive emails from xbox live addressed to his profile!!!!! He's not going to be happy when I tell him I can't download his profile!!

 

Help me.....please!!!!

Steve (Frustrated Dad)

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:
Hey EdwardsFamily52, Let me answer your questions, First of all, the error code you are occurring has a troubleshooting page. I suggest that you try the solutions from there. This page can be found here: support.xbox.com/.../error-code-8015d002 Second, to get the profile linked with the Microsoft account again I suggest that you contact Xbox Phone Support. Xbox Phone Support can be found at the "Contact Us" page here: support.xbox.com/contact-us Regards, Tosenko

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks Tosenko

That's the page I've woorked through, with no luck.

I'll try the contact us & see how it goes.

Thanks again

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Edwards, If Tosenko helped you out, you can award him by giving credit. To give credit click on Yes under his post. This is optional =) Regards, SamxBroski

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks SamxBroski

Still having no luck. Even on Contact Us I've had no reply.

Cheers

Steve

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi again Edwards, Did you try the Xbox Phone Support? They are also located at the "Contact Us" page Here. Regards, SamxBroski

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.