Noise from DVD drive after starting a game

I've just started using my Xbox One without wearing headphones. I've noticed that about 30 seconds after putting in a game disk, after the game has started and I'm loading a save or moving through the menus, the DVD drive attempts about 5 to 10 seconds worth of regular short clunking reads, about a second apart. Is this just disk verification or an indication there maybe something wrong with my DVD drive?

 

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Last updated July 4, 2018 Views 9 Applies to:

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Does This Happen Everytime You Use It? If So It Could Be A  Sign Of Disc Drive Failure.

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Not every time. So far I've noticed it on Battlefield 4 and Tomb Raider Definitive, and only the first time I put the disk in. I can quit the game from the glowing central button menu (I forget what its called), do something else, then start the game again (without having previously removed the disk) and there will be no noise

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However, it does do it the next time I actually insert the disk

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I would report the issue to tech support, they may suggest replacement.

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There are a few threads on the Update Preview section of the forum on this issue (I myself have it too). Several people have noticed this as well and it seems to coincide with the recent update.

The noise starts roughly 30 seconds after a disc has been inserted and the game has started, the noise lasts around 10-15 seconds and then stops. The discs are still read fine and there appears to be no problems apart from the 10-15 seconds of 'disc read noise'.

Here is a video I recorded of my console making the noise.

www.youtube.com/watch

We are waiting for some acknowledgement on Xbox's part that this is indeed caused by the update, as it hasn't happened to anyone before and it's suddenly started happening to a lot of us.

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I spoke with Xbox Support on the chat service. I described the condition using a cut an paste of the descriptive part my original post above. They did not specifically state that it is known or expected behaviour but did say they didn't think it would be a problem as long as the sound isn't loud and / or grinding (we all know what they're taking about there). They said if I'm worried that there's a problem with the console in I can send it in for repair or replacement. He convinced me that the sound is nothing to worry about though. I've still got 10 months of warranty and if the console positively fails for any reason in that time, I'll send it in then

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Was watching a DVD box set last night and realised it was not making the clunking read noise, so this is only happening with game discs for me. Assume it is the same for everyone else. Don't know if that means anything, just thought I'd point it out.

Still wish there was a way to rollback the system updates or to reset the Xbox to factory settings and then not update the OS to the latest version, that would tell us for sure that it is due to the most recent update.

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Here is a link to the thread being used in the Update Preview Section

forums.xbox.com/.../1704466.aspx

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Thanks for the link but it just comes back as "Group not found". Was there any explanation from MS on the thread?

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Ah right, must mean that you have to be registered to preview updates in order to see threads in that section of the forums.

There has still been no response from MS. I've been looking around the net and haven't found a single thing about this issue prior to the March update, it just can't be a coincidence that it is suddenly happening to a number of people in the past couple of weeks when it's never been reported before.

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