no xbox live

i put a xbox live membership card on my profile by xboxlive.com and it shows that i have xbox live gold but i really dont because i can not connect to or play game on xbox live what do i do?

 

 

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Last updated July 4, 2018 Views 4 Applies to:

Hey BrItT4Ny! I'm going to move your post to a forum more appropriate for the inquiry you have! In the meantime while you wait for another agents response you might find it helpful to check out this guide on how to connect to Xbox LIVE! :)

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Hey there Brittany! I understand you upgraded to Gold, but are not able to access Gold features on your console, correct? This can happen when you add time on the website. Sometimes it takes an hour or so to update, but you can help this along by simply downloading your profile again (forums.xbox.com/.../153154.aspx). Let me know if that helps, thanks!

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