No Video or Pictures

Everything appeared fine until I finished set up and was shown a message saying "Something is wrong with the video" with the code 0x876c0104. I continued and then noticed there were no pictures for example in the games store or my profile picture. None of these appear to be loading. I tried a factory reset but it didn't change anything. 

 

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Last updated July 4, 2018 Views 13 Applies to:

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I am getting the same thing same error no pictures loading etc

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Anyone help here no pictures on anything store. Game epics. Trophy nothing

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I had the same problem, I spoke to Microsoft on the chat and they gave me a ticket number, take that number into the shop you bought your xbox from and they should give you a new one :)

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Is anyone having an issue where the picture In a game is like a checker board and is almost appearing to be missing large square pixels in the hundreds? That is the issue I am having rite now and I'm pissed I got my day one was real souped and now I got this crap going on it's literally missing pixels all over the place in killer instinct and assassins creed

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am getitng the same issue as LoganEight

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how you made a factory reset?

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Seems there a few of us with this after visiting another forum somebody posted this

"I called MS and the guy on the phone was convinced the Patch was corrupted, however once it has been downloaded you cant download a fresh one even after going a factory reset.

So im stuck, he said i would get a call back tomorrow but thats still to far away im looking for a easy fix. However i have a feelings we might need new consoles. If someone does find a fix please post it. cheers"

So thats not so cool. Anybody else had any luck with this so far?

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none, read the post from Romanzad on the following link i am trying it now myself;

forums.xbox.com/.../1625799.aspx

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Just had a conversation with Microsoft. They think it's something to do with internet connection as I can do everything else but see video. They suspect it may be the homehub 4 I'm using and  or something with bt. What Internet routers are you guys using?  

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it is indeed the Home Hub, go to IE on the Xbox and go through the setup and then restart the console, job done, Just fixed it!

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