No profile picture showing up?

Hello everyone,


So my friend just made her gamertag a few days ago and she can't get her avatar picture to show up for anyone but herself. Like it shows up to me as a gray pre-set profile picture like as if they gamertag is brand new and no picture has been set yet. It's very weird.


So I'm helping her out by making this post. Hopefully you guys have the info we need :)





Question Info

Last updated July 5, 2018 Views 5 Applies to:

On your console, try clearing the system cache and restarting it. This may work, but frankly the gamerpics take time to update from her console to the LIVE servers and then back down to you. It isn't a matter of just transmitting data from her console to yours. Sorry to you and your friend for the hassle!

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