We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
No longer gold even though I am paid until Nov 2015
Weird thing has just happened. All morning i was online playing Watch Dogs on my Xbox One with no issues. I then took a break and my girl signed in under her account with mine still signed on and she proceeded to play PvZ:GW. She is not a gold member but
obviously since I am, she could play online with no issues. She finished playing and signed out and i then chose my profile to go home. I noticed on the dashboard a "Go Gold" button. I thought nothing of it and tried to play Watch Dogs. I press A at the title
screen to be shown a screen stating that I do not have Xbox Gold. I logged straight on to xbox.com and checked my subscriptions just to see Buy Xbox Gold... I went over to commerce.microsoft.com to see what the deal is. I logged in and went to subscriptions.
At the top of the list it shows my Prepaid 12M Xbox Live Gold. On the right bar, it says "Enabled" I am at a loss of words and worried about my account. I have no idea why this happened. Besides calling customer service in the morning, what course of action
should I take? Thanks everyone.