Have had my Xbox Live gamertage for a decade now and I fancy a change. I logged onto the xbox site last week and used the change gamertag tool. It checked to see if the new gamertag was available. It was. I 'claimed' it and it informed me that this first change was free with subsequent changes being charged.
Completed the process and...nothing. My gamertag hasn't changed. And if I go into the change gamertag options again it wants to charge me now.
This is a bit disappointing and unfair :( I lost my free gamertag change for no reason with no change having come through.