No Free Gamertag change after attempt last week

Hi Folks,


Have had my Xbox Live gamertage for a decade now and I fancy a change. I logged onto the xbox site last week and used the change gamertag tool. It checked to see if the new gamertag was available. It was. I 'claimed' it and it informed me that this first change was free with subsequent changes being charged.

Completed the process and...nothing. My gamertag hasn't changed. And if I go into the change gamertag options again it wants to charge me now.

This is a bit disappointing and unfair :( I lost my free gamertag change for no reason with no change having come through.

Any advice/guidance?

Cheers,

QUADREDDEAD

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:
Answer

The free change is only available if you were given a randomly generated tag when you created your account and are changing that tag. Since you have a tag you created yourself, you are not eligible for the free change. You will have to pay to change your tag.

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