I have called support after seeing in the gaming press about a free game download for people with faulty x box one consoles. I was told this only applies to people with faulty optical drives and not green or black screen issues and it is given as a download as people can't play the disc. Therefore it is just a replacement for a game someone can't play from disc. This is disgusting. Once someone has the disc repaired or replaced the disc will work so a downloaded replacement will just mean they now have 2 copies of the same game. We with green / black screen problems are also without our day one boxes until the replacement arrives and I have no idea if my optical drive is also broken as I never got that far. Come on Microsoft. This is a joke that some are compensated and others are not. We are all let down and without a working day one console no matter what the issue.