We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
If your Trusted PC isn't set (or is out-of-date), and your phone number and alternate email address are both out-of-date and/or inaccessible, then you'll have to go through the procedure to reset your account proofs. Bear in mind, if just one of your proofs
are outdated, you can delete it, confirm it with your valid proof, and add a new one easily, as per the steps in part 2. Here's how to reset your out-of-date proofs:
Enter new accessible proofs, which will be added once the reset process has been completed.
When you chose to remove all of your security information, confirmations are sent to every phone and email on your account in-case you want to undo the process. The process to remove your inaccessible proofs can take from 30 days to 6 months, and the process
cannot be expedited by Xbox Support. If this time range is too long, an alternative would be to create a new account altogether, in which new and valid proofs can be entered immediately.[/quote]
If this is the case then I suggest you call MS/Xbox to cancel your auto renewal. They'll be able to turn your auto renewal off.
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