No audio as soon as video plays

Hi, I haven't used my 360 S for a couple of months and turned it on tonight to watch Sky TV. It initially forced me to download a number of updates but after that I thought all was normal. When navigating around the dashboard, I get the little sound effects as I move from menu to menu or click on stuff and if I go into a game the sound is all fine, but as soon as I go into Sky Player or Zune and try to play some video, I lose the sound. Its gone immediately so you don't hear any sound from the video. And then if I exit out of Sky Player or Zune, and start moving around the dashboard again, I no longer get the sound effects as I move from menu to menu.

I've tried going back into the sound options and click on 'Enable sound effects' but that makes no difference.To get the sound back I have to turn the console on/off, but then as soon as I go back into some video, its gone again.

I'm using an HDMI cable to connect to my TV and Sky Player always worked fine. 

Any ideas?

Cheers.


Steve

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

I have the same problem. It can be temperarily fixed by unplugging an reconnecting the hdmi cable. A component cable will also fix the problem. Problem with hdcp link.plz fix xbox

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.