Here is an email I received from Devin who is the person who should be able to resolve this issue I have. In my response to that email I clearly explain exactly what problem I am having. My goal of this post is not to just complain but find out who is at fault and what I can do to resolve this. Thank you.
- A scan or legible picture of the front of the pre-paid card
- A scan or legible picture of the back of the pre-paid card
- A scan or legible picture of the receipt
- Send the images from a computer as the images will sometimes be blocked when sent from a cell phone.
- Keep the file size of each image under 2MB (2 Megabytes).
- Use the Attach option when sending the images.
- Be sure you are not dragging the images into the body of the email.