new xbox old account

recently we were hit by lightning. purchased a new xbox . the old one is fried. when i try to recover my old account the only one that pops up is my daughters accouynt. how do i access my old account. i cant even sign in online . when i do sign in my daughters account pops up . but not mine?? i do need do the xbox live  gold for the year again and do have it but i cant figure out how to find my gamer tag to renew xbox live. my subscription ran out 2 days after we got hiy by lightning.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

If your daughter's account is automatically signing in you can turn that off by pressing the guide button, going to the Settings Blade and picking Profile. Now pick Sign-In Preferences and set it to Off.

-

Here is a link to explain how you then recover your account from LIVE support.xbox.com/.../profile-move-delete.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.