New Xbox Issues

Hi all,

I bought a 500GB Xb1 when it was released. All set up nicely, red colour and a personalised background of an achievement, images showing correctly, as youd expect.

Now today i bought a 1TB Xbox One Forza Edition and set it up. However, no images are showing; my avatar image, friends avater images, adverts and what not on the whats on and store tabs. Also unable to change the xbox theme to red, it says 'Sorry, we are unable to show colours at the moment' - also there are no thumbnails displaying on any achievements ive unlocked so i cannot set the background image. When i do set an achievement as a background image it doesnt show, and the tiles are not semi-transparrent, despite the settings menu showing it should be.

finally, my pins dont display thumbnails, nor does All4 work when selecting the pin!

Whats happened, has anyone experienced this before?

Will - Farty Bumble

 

Question Info


Last updated July 4, 2018 Views 10 Applies to:

Hey Farty Bumble!

That's definitely odd. Let's start by clearing the Xbox One system cache by pressing and holding the power button for 10 seconds. After your console powers down, go ahead and boot back up to see if the results change.

If the issue persists, let's Remove your Xbox Profile from the console and then sign it back in.

Try those two solutions out and then let us know how it goes! :)

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do you lose your saved games wjen clearing cache mate?

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No you do not MatchedHydra.

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Hey MatchedHydra483!

As Keedle pointed out, power cycling does not affect your storage. That method just gives the Xbox One console a fresh boot! If the problems you may be running into persists, please create a new thread so the community can provide support tailored to you! :)

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