New Xbox 360-S Locks up

I just bought a brand new Xbox 360-S and occasionally it will lock up on loading screens and when trying to return to the Dashboard. If this is happening to you here is what I have found to fix the problem. 

Open your disk tray...

 

That's it. If there is no disk in the drive the locking up seems to fix itself.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

This may well be a more deep rooted hardware problem that *could* potentially present itself as a full blown hardware failure in time..i would speak to whomever you bought it from and see if you can get a replacement, or even log a call with XBOX themselves and get it seen to, it's brand new so it should work with no issues straight out of the box!

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How often does the machine lock up? Say, in the last five sessions of gaming, how many times did it lock up? Also, is the system getting adequate ventilation? Are the discs you are using damaged or dirty in any way?

I agreed with Shadowhunta, if it's occurring enough that it's becoming a concern, definitely log a ticket with Xbox Support and/or your retailer.

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