New Update E64?

So today, my console got the new xbox update, however, during the middle of the update, my screen turned black, then i got an error screen, with error 64. (The lower right ring was red, and the green light flashed.) This only lasted about 2 minutes, until my console restarted and the update finished installing. 

Is everything fine? Im kind of confused because i got the error, then it restarted and my update finished, which led me back to the dashboard. I did look up the error, and it said there is something wrong with the disc drive, so i didn't know if the update might've messed something up in the drive or not.

Any help(i guess you could say) would be appreciated :)

Thanks

 

Question Info


Last updated July 4, 2018 Views 17 Applies to:

Try to play a game. If it works might have just been a hiccup. If not well your screwed and need to call support.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I just experienced the same problem. I freaked out. I removed the hard drive and unplugged the power for about 5 minutes. I plugged the power back in with the HDD still removed. The same E64 message came up. I tried to hit eject and nothing. Then I turned off the console and immediately turned it back on. This time it started the update but told me to connect the HDD and the system will restart automatically. I connected the HDD and the system restarted and began the update. Once update was complete the XBox was working fine.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you're receiving an E64 Error after updating your console, please call your local phone support (800-4MY-XBOX if you're North America), for further assistance with the issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I got the same problem.. I still got the problem... :(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

E64: DVD Drive Error - Dvd drive timed out during reset :Wrong firmware, dvd is without f/w chip, etc. This can also be caused by the tray not being fully closed on boot. also it could mean that the Kernel can't be launched/signature in NAND Flash chip is broken It could be possible after bad update. This might also be caused by a bad SATA cable.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i keep getting e64 after update nearly done after i get a status message gona try what i can as got lots of spear parts but i hav tryed the update with no disk drive in and still doz same thing all i keep hearing if send 2 microsoft so eny good idears...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

ok just found out werd but by removing disk drive on my console and installing update using usb some how i can get this console back online so yer if u got the tolls give it a go or send it off is all i can relay say

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

EASY Fix It just worked for me

1)console off

1) hold controller connect button on console

2) turn on console

3) it will now work

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.