I'm trying to connect for the first time - I just bought my first xbox. So, here are my questions: the guy at the store said I get one month free membership, but how do I get it? I don't see any kind of redemption code in the box so am I missing something? Also (and this may be related), when I type in my e-mail address and password on the tv screen I get a message that tells me "this gamertag is alreay in use" (or something like that), and I don't know what to do about that. I "claimed" a gamertag and it's under my name/account, so I don't get it. Any help would be greatly appreciated.