New terms

Yesterday I turned on my Xbox and it said there was new terms and agreements which I had to agree to, so I did.

Then it mentioned something about needing parent approval, I was confused at first but then I noticed how the email was my ex boyfriends email.

It turns out that when he bought me the Xbox for Christmas of last year, in the process of setting me up a gamer profile he added a parental control for some reason. 
I called him and asked him what the password was and he had no idea, he tried getting into that email and that was also a failure.

There's absolutely no way I can recover the password of the parental control that's set up with my profile, he also has no idea how to help.

Am I going to have to restart everything or is there any way I could somehow reset it? Please help.  If additional information is needed, please ask. :(

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hey can you try and troubleshoot you problem by following the steps in this link support.xbox.com/.../terms-of-use-faq

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It's asking for a password that I don't have.

There is no way of obtaining the password because turns out the account that was connected is no longer available.

So from what I'm seeing, I'm screwed.

This is absolutely ridiculous, I've tried calling and nobody seems to be of help.

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Hey Finding,

Really sorry to hear you're having issues with your account.

If you no longer have access to the parent account e-mail that was used, you'll want to contact our Phone Support team. They'll be best equipped to work with you moving forward to get things sorted out.


Please keep us posted on how everything goes. 

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Hiya...

You can find the number you need right here forums.xbox.com/.../167791.aspx

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