New terms and conditions

hi can anyone help. 

I cant sign into Xbox live because i have to accept the terms and conditions but i don't know the parental password it keeps asking me for. I don't even remember setting up family settings. please does anyone know what to do. Also i cant reset the email's password because it keeps saying that the email doesn't belong to me

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

If the regular password recovery (account.live.com/ResetPassword.aspx) doesn't work you can try the account recovery page at https://account.live.com/acsr. You simply fill in all the account information you remember and wait a few days. You will get a responce and hopefully a link to reset the password

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For a uicker response you may want to give phone support a call forums.xbox.com/.../964344.aspx

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