New Proofs

I followed all the instructions to add a new proof (added a second email address), received my code via the new email address but when I used this and selected continue, it said I have to confirm my proof. I'd had an old email address which I no longer have access to so changed it to a new one which takes 30 days to confirm. After 30 days, I can confirm my new proof but does this mean I can't play for 30 days as I can't sign in at all?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Greetings ARTi0!
[quote user="ARTi0"]I can confirm my new proof but does this mean I can't play for 30 days as I can't sign in at all?[/quote]No! You will not be locked out of the Xbox LIVE service during this time.

Please read: Get help with your Microsoft account security proofs

  

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Have read that but still can't get anywhere. Under the login.live page I have the message:

You recently updated your security info

We have a waiting period for the updates to take effect. On 19/5/2013, we'll delete your old security info:

Once this has been deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates.

There is nothing else on the page other than option to log out.

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I would recommend that you contact an official support agent which have the proper tools to better help you.

Visit this page to complete the form and request a call from support. 

Good luck! 

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