New Hard Drive For Laptop, Now My Xbox 360 Won't Connect to Xbox Live

I was always able to connect to the Internet on my 360 but since having to replace my hard drive on my laptop a couple of weeks ago, I'm getting nowhere when I try and get online.

I'm using a Netgear VMDG80 and I'm connecting the 360 to my laptop with an Ethernet cable, choosing the wireless option on my settings.  I've followed the advice on this forum for allocating a static IP address and it's not worked; I've followed the instructions for port forwarding for my router and that's not worked either.

I'm at the end of my tether now.  I have a Gold account that I can't access and games that I'd like to play online but no amount of advice that I've read seems to be of any help to me.

Is there a helpline that I could try because I think the only way I can get this sorted now is by speaking with someone directly.

Many thanks.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

After an hour with a member of the support team last night I'm still no further forward.  

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