New Grand Theft Auto V game won't load in new XBox 360 Console

Just received the new Grand Theft Auto V game with a new  250 GB console and the game will not load. Can't read disk 1. Please help.

 

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Last updated July 4, 2018 Views 96 Applies to:

Be sure that you are using the correct disk. I believe the play disk is not supposed to be installed

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G'day Odin! Sorry to hear about the troubles with the new game and console. Let's collect a bit more info and see what we can do.

  1. Check the game disc. Is it scratched or damaged at all?
  2. Try a different game. Is the console able to read other game discs?
  3. Is the console brand new, or was it bought pre-owned?
  4. Are there any accessories attached to the console, like a 3rd party headset or capture card?


And some steps to try:

  • Clear the cache.
  • Power down the console completely, and then turn it back on.
  • Launch the game again to install Disc 1.


Let us know the answers and results, and we'll continue from there.

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