I have a new Gears of war xbox that when I tried to sign online today, it says the system is banned. No reason. No explanation. Just it is banned, we will not give you any information, you cannot appeal it, you are screwed, buy a new xbox if you want to come back online. I have not done absolutely anything on this system that is a violation of the terms of service. My system is not modified in any way.
I understand that Microsoft does not give any information about why they feel my system should be banned, but it is not like they have never made a mistake. Which they did last month. There has to be some form of escalation department to look into these legitimate claims. There is no way that they can ban you, and you just have to ‘take their word’ that they know they are right.