Alright, here is the issue I was having. I opted in last night to get the new dashboard now. Got the update and got all the way to last part of the update where its 80% or less left that says, "Preparing the system" it staye d like that for over an hour and turned off with out finishing by itself. I turned it back on and got to the green loading screen and no farther. Rose from CC who was amazing gave me tips and showed me the offline update. The only thing that worked was the "Factory Reset" file and I have the new dashboard. Hope it helps.