new console old hard drive and live account

Haven’t played in over a year and bought a new console for my boys but am using my old 60GB hard drive and Kinetic.  I am also attempting to reactivate a dated live account (activated no problem through computer but now struggling on console).


That said, I cannot access internet or live with direct plug in. Also, Kinetic is requiring an update which I can’t do because I can’t log into LIVE from the new counsel. AND I can’t play any games until all of the above is refigured…. Help! And thanks in advance for the advice. 


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hey there, when plugging in an old HDD to a new consoles the profiles that are previously on there can sometimes have issues signing-in to Xbox Live. I would suggest deleting the profile from the console (profile only), clearing the system cache, restart the console and re-download your profile. Hopefully after your profile downloads it should automatically sign you into live.


Delete and re-download profile:


Clear cache:

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