Network problems

Hello. I have wireless at home, but my Xbox is not searching it. When I enter in the Network Seetings and try to select the wireless option, appears a message that I have an Ethernet cable connected, which is not true. How can it be possible?

 

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Last updated July 4, 2018 Views 6 Applies to:

disconnect your wires. wait 10 seconds and re plug them back in

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http://support.xbox.com/xbox-360/repair/repair-process shows how to get your Xbox repaired, and if it is out of warranty, the repair will be $20 less expensive than if you placed the repair on the phone w/ an Xbox Repair agent.

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@Jameser78 Regarding this issue! Even with a router that only operates on the 5 Ghz frequency range, the Xbox 360 Slim should not be confusing it with an Ethernet cable connected to it.

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Slim internal runs on 2.4 ghz frequency. If your router is on 5 ghz, the slim may not be detecting it.

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Your issue is related to a hardware fault. It is nothing you can do at your end. The only option is to request a repair at: Xbox Online Service Center

If its possible, you can still try a wired connection with your console.

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I have a Slim

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Do you have the external wireless network adapter or the built-in wireless network adapter (Xbox 360 Slim)?

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I disconnected all cables and restored all settings, but it still shows that I have an Ethernet cable connected and it can not search for a wireless.

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Greetings DWJRcoelho!

Disconnect all power cables (unplug the power supply) and leave the Xbox disconnected for 5-10 minutes. Reconnect everything back and restore your Xbox network settings to factory defaults.

Post back and let us know if this worked as a solution before arranging a repair.

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