Netflix disconnecting from Live

Within the past week, Netflix will disconnect from live on my 360.  It is getting progressively more frequent.  I have deleted and reinstalled netflix to no avail.  Netflix does work fine on my computer and phone using the same internet connection.  It might be a netflix problem but since the only issue is with the 360 I am posting here first.

 

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Last updated July 4, 2018 Views 7 Applies to:

Have you tried any of the suggestions in the Connection (forums.xbox.com/.../9.aspx) or NAT (forums.xbox.com/.../34069.aspx) guides?

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Did you try to actually delete Netflix, Netflix Credentials, Netflix Title Update #1 as well as Unauthorized your XBOX on Netflix.com and then re-authorized it by completing the download and logging in with your e-mail/password. You can try that out if you haven't already. This might fix your issue with Netflix.

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SONoOFoTHUNDER - Have you checked your user manual for your router/modem? broadband.motorola.com/.../507755-001.pdf - I found a sub page on there that says that if you want to have an OPEN NAT (which might be causing this issue for you) you'll have to set DMZ for your XBOX's IP through the modem/router combo. Please make sure you have a PDF reader like Adobe Reader and press CTRL + F (Find) and type in Gaming Configuration Guidelines. Hope this helps you out, and fixes your issue. Report back to us :)

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The issue went away for a couple days but now it is back.  The only time I get disconnected is when I am on netflix.

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Ran the test per the website. My NAT is moderate.  I have never had a problem before and I have not changed my NAT. I cannot UPnP my router but I a told I can port forward. Would that help?  This is the first time in years having connection issues.

What Country/State/Province do you live in? USA Pennsylvania

Modem brand & model number:

Router brand & model number: Motorola SBG900

Network Connection Type: Wired

If Wireless, what type of encryption are you using?

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? No

Is NAT Type Open? Moderate

Any Error Codes you encounter: None, Just disconnection from Live

What type of internet do you have? Cable

Who is your ISP(Internet Service Provider)? Comcast

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? NAT type being moderate.  This is the first time in years I have ever had a problem.

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Can you try to delete Netflix, clear system cache, restart the console, and re-download Netflix.

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Yes deleted everything.  Just started to lose connection with multiplayer games today.  I'm guessing there is something more than just netflix.  I saw a list of questions to answer when having connection issues.  Not sure where to find that though, I will post up all that stuff next.

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Tried that for a second time with no success.

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[View:http://www.speedtest.net/result/1441200364.png]

Xbox is wired. On the network is 1 Xbox and 1 Computer. Generally we are using one or the other, rarely do we use both a the same time.

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Please go to http://speedtest.net on a computer on the same network as your console, take the test there, and post the result image back here. Also, how is your console connected to the network: wired or wireless? Can you try wired if you haven't already. Also, how many other computers or devices are connected to the network?

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