Netflix confuses me for someone else on used Xbox

Hi, 

My name is Ryan, and Im having a strange problem with my netflix account on my xbox. 

To start off, I registered my netflix account on my xbox the correct way and have no problem watching anything. 

The problem is that my 'recently viewed' and preferences seem to correspond  to someone else. For example, there is a column of videos that is labeled "Top picks for Timothy" My name isn't Timothy, and the movies do not correspond to my interests. 

Here is some background info that might be helpful- 

- My Xbox is second hand. 

-I used the existing gamer profile and changed it, rather than making a whole new profile. BUT, I did make my on xbox live account.

Hope this is in the right place.

Thanks,

Ryan


 

Question Info


Last updated July 5, 2018 Views 15 Applies to:

All of that content is streamed into the xbox from Netflix. This is an issue you're going to have to talk to netflix about.

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Hey Brass! What you can do is to delete the Netlix app from the Memory, clear the system cache, restart the console, and then open Netflix from the Dashboard. It will redownload and ask you to log back in. Does this help?

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Thank you so much, that did the trick!

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