Nephew forgot his password

my nephew has forgotten his password to both his personal e-mail linked to his xbox account and his password for xbox.com and doesn't have a back up e-mail linked to it. does anyone know if there's a way for him to get into his account because he cant even sign into his account on his xbox due to transfering his account to his brand new xbox and cannot play online now. so does anyone know if there's anything he can do to get into his account as he still has 3 months of gold left on his account but cannot get online at all. his online name is FuZy x ELITEZ

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hi,

Unfortunately if you're unable to reset the password, or fill out the Microsoft account recovery form then you'd be locked out of that account.

You could try to fill out the Microsoft account recovery form one last time and if it fails use the reference number they give you in the e-mail reply and contact phone support for additional options. They may be able to escalate the issue for you so the password for the e-mail can be reset so you can either change the e-mail or get the other accounts off of the gold family pack.

You can reach out to phone support by clicking here

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1) Suggest he try to recover the password for his personal email.

2) He can also go to account.live.com/password/reset for a password reset by the other 'proofs' on the account.

3) If that fails, he can go to http://account.live.com/acsr - and if he is rejected from there,

4) He can call support or go to http://support.xbox.com/en-US/contact-us?xr=footnav#0:6:0 to contact an agent for the UE process. If he is not in the US, replace the red US above with his country code.

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