Need to Cancel Auto-Renewal but It Always Errors

I need to cancel auto-renewal on my account, but the method on this website always results in an error.  I'm only given the option to talk to an ambassador, who is not an employee and cannot actually cancel this subscription.  There is no email address anywhere on this website for communication.  I cannot call whatever 800 number because I don't currently reside in the United States.  I need to cancel using this website, which is frankly infuriating to use and not functional.  The error I'm given when attempting to cancel is completely nondescript and just says an error occurred...

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

If you can't cancel via the website, the only other option is to call support and have them turn it off. Here is a list of international support numbers that may help - forums.xbox.com/.../964344.aspx

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