need some information please

On Sept 29 account got haked. I called xbox support and had account forzen. I also changed password on id. I need to know if there is any way to get to the stuff on my hard drive since I cant get online and also why my gamertag got changed while account was frozen. Should I call support again?

 

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Last updated July 5, 2018 Views 1 Applies to:

I think calling support would be your best option.

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You shouldn't need your GT to view the HDD contents. What exactly are you trying to do?

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Mister Gwyther I cant access any of the downloaded songs for rockband or any of the add-ons for games.

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I assume you are trying to access them with a different account. Is this the original console the DLC was purchased on?

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no it is not. I had just bought a new 360s in aug but i did do a license transfer after I loaded the old hard drive to the new 250g hard drive, but now only the items purchase after I did are showing up and none of the transfered items are. It keeps telling me to log in with the gamertsg that was hacked but I cant. If you need my case # please let me know.

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You will need to have Phone Support help you finish the license transfer, as it sounds like it did not complete properly. They will be happy to do so! support.xbox.com/contact-us

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hey how do you tell if your account is hacked

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