Need some help

I put my card details onto xbox ages ago to get 3 months gold and got them fine , 3 months latter however the account took £15 or however much it is out of my account again to renew the 3 months without my permision ... which is shurly not on?

Now that 3 months has run out again and instead of let it take more of my money i tried to remove my card from the account but underneath it says 'payment option can't be removed as payment overdue' or something like that.

 

I bought 3 months , not 3 months with Microspft taking more and more money out of my account everytime it runs out without my permision.

 

Can someone help me? or is there anything i can do?

 

Thanks in advance.

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

As a matter of fact you did give permission.  That is what a "subscription" is.  When you sign up your subscription is automatically re-newed when the time expires.  You need to ring Xbox Support link to get them to turn off the Auto-renewal.

 

This is why I only use pre-paid gold cards.

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Auto Renewal being automatically enabled is also listed in the terms of use you got to read before signing up.

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