Need service number

Dear all

I have the following problem: 

I have a xbox live gold membership, which I have paid by my creditcard. During the summer I lost this creditcard and I blocked it. 

Now Xbox360 tried to use it to renew the membership but of course it didn't work. 

So I add the new credit  card to the account and connected it with the membership. The problem is that I can't remove the old credit card as there is still an amount to pay. 

I thought, that Xbox 360 team would check what's going on and use the new credit card for the membership, but surprise, surprise nope, they didn't.

So I need the service number to check this with an agent, but if I click through these options for contact, just an article is shown but no service number or no possibility to leave a message to call me. 

So it would be really great if you could tell which number to dial or help me solve this case. I am grateful and looking forward to any advices you have for me. 

Thx. 

Kampfmau

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hello,

The US Region's Xbox LIVE Support number is 1-800-4MY-XBOX.  If you do not live in the US region let me know what region you need it for and I can get that for you.

Justin C.
Microsoft Office Specialist

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18004MYXBOX

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Hey there! There are plenty of options here, as well as one requesting a call from support: support.xbox.com/.../contact-us

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Edit: The above number also works!

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Go to http://xbox.com and sign in then go to

 http://support.xbox.com/en-US/contact-us?xr=footnav#0:2:5and click on Request A Call which will connect you faster

 

If you're outside the US replace the red US above with your country code.

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