Need info on console ban

How can I find out why my 12 year old son's console was banned. I get the fact that this is permanent, but I'm trying to find out how this happened, so it doesn't happen again. Our XBox was bought brand new about 3 years ago, we have never opened it up. My son buys maps etc from the Marketplace. Thank you.

 

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Last updated July 4, 2018 Views 1 Applies to:

you can't find out on these forums.  the xblpet team are the only people who can help you, and they don't respond to requests for info on console bans.

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Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
  
You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below as they do not discuss console bans.

Console Ban

You might also want to check out this thread.

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Actually, the following link is all the information you will need or get regarding console bans: www.xbox.com/.../consoleban

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Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!

For account suspensions, please post in forums.xbox.com/.../41.aspx.

For console bans, please read http://xbox.com/consoleban.

For "marketplace theft" issues, please read forums.xbox.com/.../62589.aspx.

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

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