We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
I sent in a order to get my controller repaired and it had got cancelled but I had called xbox and talked with someone so they could not cancel it and I sent it in and its been about a month and nothing. Also it says its cancelled?
Make sure you double check your order on myservice.xbox.com, you should be able to sign in using the email and password for your Microsoft account and track the status of your order or verify if it has been cancelled. If you sent your controller in and the
order was cancelled before you received your replacement, then I'm afraid that NJDevils rock13 is right. You will need to call 18004699269 to escalate this issue to the Customer Care Advocacy team so they can investigate with the repair center.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.