need help with the auto renewal

i'm trying to turn off the auto renew but keep getting (An error occurred cancelling automatic renewal.) so until i do i cant add a prepayed card.

 

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Last updated July 5, 2018 Views 4 Applies to:

try a different browser or clear cookies and temp internet files

IE 9 or higher suggested

if all else fails call support

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I would suggest contacting Xbox support by phone and they will be able to turn off auto renewal.

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