Need help with major GT Issue

I just got off the phone with Xbox support, and i have a note on my account from them. it should state my issue and if you look at my gamertag well its quite self explanatory. thank you

 

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Last updated July 4, 2018 Views 0 Applies to:

not everybody that uses this forum has access to that sort of information.  it would be a serious security issue.  if you could tell us what kind of problem you're having and what you'd like us to do we'd be happy to chime in our thoughts and suggestions

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my immature brother changed my gt to something racist while i was hospitalized and im wondering if you could change it back

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Well, technically in spanish, that's not that offensive. But you would still need to contact phone support for them to escalate for a forced gamertag change. There wouldn't be much to be done over the forums for that issue.

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How did your brother change your GT, did you have 800 MS Points in your account that he used?

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Hi! Unfortunely we can not do anything on here to change your gamertag back. I would contact Xbox support and explain your concern to them and try to see if they enforce a forced gamertag change.Hope this helps!Happying gaming!

Suspensions and console bans

•The Xbox Policy Enforcement Team does not have the ability to resolve game-specific bans and suspensions. If you have lost privileges in a specific game, contact the game’s developer for assistance:

Halo or Halo3

Call of Duty

•Complaints are reviewed daily, and action is taken against players when the behavior is verified.

•Penalties for violating the Terms of Use and Code of Conduct vary depending on the nature of the offense.

Penalties for minor infractions include temporary communication or service suspensions and forced gamertag name changes.

•Penalties for more serious offenses include gamerscore resets, permanent account suspensions, and console bans.

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Have someone file a complaint on your account and the enforcement team can look into it and possibly give yiu a forced name change. Keep in mind that since it is up to them it can take months before they issue a name change and they may decide it doesn't violate the terms so they may not give you one.

Personally, I'd make your brother pay to have it changed.

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Offensive gamer tags fall under the preview of the XBL PET not Phone Support. So calling them will do you no good in this instance. As Smwutches said, have someone file a complaint against your GT or pay the 800msp to change it to something non-offensive.

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On a seperate note, did your brother also mod your gamer score causing the reset and cheater watermark?

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