Need help with first time connect

So I signed up for an X-Box Live account via the website.  Then I fired up my X Box to sign on, and there's no way to sign on to the account I just set up (and paid for!).  Instead, it has me go through the steps to open a new account, and when I put in my email address, it says, "that address is already associated with an account, please use another." WTF? So, now what do I do?

 

 

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

under the my xbox section select the sign in area and go all the way to the right to recover gamertag, use the windows live ID you set the account up under and it will walk you through the recovery steps.

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make sure you select recover gamertag and not create a new gamertag.

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