Need Help (with either Auto Renew or Credit Card)

So i recently got a xbox and wanted to buy gold. i say the 2 months for 2$ and thought that i could just input my credit card and take it off when im done. Thats not the case. i personally dont like having my credit card out like this and was wondering if there is anyway to take it off? i tried it on this website but it keeps giving me an error. If anything how do i cancel the auto renew. i think its wrong to always have it as "On" and i personally dont like that since i usually buy gold cards. I understand that with the auto renew i need to call? but i dont have a phone readily available for me so i obviously cant do that.

 

Any help?

 

Question Info


Last updated July 5, 2018 Views 15 Applies to:

call xbox support to turn off autorenewal

 

you cannot remove a creditcard linked to an active membership this is stated in the terms of use under section 6.2

because you are on a promotion which is 1 month + 1month

i donno if it can be removed that will have to be taken up with billing

you cannot remove a creditcard even if you ask support while you wait the 6-8 weeks for the promotional items (if there is any usually is)

 

you could alwyas use skype or any voip program even msn has a calling feature

 

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so i cant take my creditcard off till after my time is up? but since auto renew is one would it just keep renewing my live? If anything cant i just buy a 3-month card and wouldnt it just add to my time thus being able to take off my credit card?

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that is why you call to turn off autorenewal

no a 3month prepaid membership card will only add to your time and autorenewal will still be on

autorenewal and the membership has to be off the card to be removed

please read section 6.2

as it is covered in there

while you have a active billing account with MS you cannot remove the creditcard and have to maintain credit info

 

this guide is good for autorenewal

promotions do not allow for account changes till after the promotion items are paid out (games points etc)

 prepaid tokens are never issued on 1month accounts but since its a 2month thing ask BILLING

 

 http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/5124.aspx

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Ok i have my auto renew off. But i just really want my creditcard off. so basically when my time is up (in 2 months) i will be able to take it off?

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