need help on turning off parental controls

I forgot the password and also won't let me update my xbox so I can get back on live please some one help

 

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Last updated July 4, 2018 Views 0 Applies to:

[quote user="I am JeffRay90"] (MOD REMOVED).[/quote]

Do not do that. That's terrible advice, especially coming from an ambassador!

Deleting profile and items will delete all of the user's saved games, which could never be recovered.

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Sorry Unstopp1eV3nom.

Ignore my first post. DannoMCk is correct. You will lose your save files if you decide to delete PROFILE and ITEMS. (This case worked  for some people when  deleting and recovering their profile only did not work )

Try this option first

1) Delete the profile from memory (profile only) and recover it. With this option your save files will be kept.

2) If the deleting your profile only and recovering did not work then I suggest you   contact an official support agent.

3) Do not delete profile and items unless you have a back copy.

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