Need help no subscription even though i paid last month

I dont know whats going on with my account i paid for 3 months live last month i have my receipt and everything from billing  yet it wont let me use any online features in my games ive tried reseting and signing in and out and even redownloading my profile but nothing works and i definitely dont want too have to re pay for live what should i do ?

 

Question Info


Last updated July 5, 2018 Views 17 Applies to:

cronic1121,

 Looking at your gamercard, it definitely shows you as a Gold subscriber. You can also log in to https://commerce.microsoft.com to verify your subscription end date. Try doing a power cycle on your console by holding the power button for 10 seconds or until the console turns off, boot it back up, and see if that resolves the issue. Let us know your results.

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