NEED ADMIN HELP!

Cannot reset my sons password on family plan because old email has been deleted. Need help now. have talked to support several times now and no one can help me. now posting here cause that is what they told me to do... this is ridiculous,,,,

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Dependent upon what "email has been deleted" means will help me point you in the right direction... The email address that you use to login to the acct on xbox.com is the email linked to the gamertag. If say for instance this was a school acct i.e. and you're no longer a student the email still exists w/in the @live.com domain. You should still be able to login to xbox.com

My son has a gamertag that is linked to a comm college acct that I haven't used in years but I can still use that email address to access his acct via xbox.com

See if you can login to xbox.com this way

Incase you forgot your password here is the reset link.

account.live.com/.../reset

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