We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Cannot reset my sons password on family plan because old email has been deleted. Need help now. have talked to support several times now and no one can help me. now posting here cause that is what they told me to do... this is ridiculous,,,,
Dependent upon what "email has been deleted" means will help me point you in the right direction... The email address that you use to login to the acct on xbox.com is the email linked to the gamertag. If say for instance this was a school acct i.e. and you're
no longer a student the email still exists w/in the @live.com domain. You should still be able to login to xbox.com
My son has a gamertag that is linked to a comm college acct that I haven't used in years but I can still use that email address to access his acct via xbox.com
See if you can login to xbox.com this way
Incase you forgot your password here is the reset link.