What Country/State/Province do you live in? Canada, British Columbia
Modem brand & model number: Motorola SURFboard; Model: SB5102
Router brand & model number: NetGear WNDR4500 Firmware Version: V18.104.22.168_1.0.68
Wired or wireless: Wired
Things you have tried:
Setting "NAT Filtering" in router interface to Open instead of secure; also checked the box labelled "Disable SIP ALG"
Port Forwarding with Static X1 IP with UPnP off
Port Forwarding with Static X1 IP with UPnP on; just for fun :)
Port Triggering with Static X1 IP with UPnP off
DMZ with Static X1 IP with UPnP off
UPnP On with Automatic IP on X1
Turning off router firewall completely
Called ISP, they say Modem is just a bridge, so it's either on my router or Microsoft's end. They replaced Modem regardless to ensure it was not a hardware issue. Both old and new were the same model as stated above.
Tried setting Power mode on Xbox to Energy Saving.
Tried clearing Mac Address and doing the required restart.
Tried clearing persistent storage.
Ports Forwarded when doing so per above:
- Port 88 (UDP)
- Port 3074 (UDP and TCP)
- Port 53 (UDP and TCP)
- Port 80 (TCP)
- Port 500 (UDP)
- UDP Port 3544 (UDP)
- UDP Port 4500 (UDP)
All of the above methods have been followed by full power cycles on Modem, Router and Xbox One
Is UPnP Enabled? Yes/no (see above)
Do you have a NAT error? If so, what is your NAT type? Strict. When holding bumpers/triggers after Testing Multiplayer connection my "Detailed NAT Information" reads: Your network is behind a firewall (or not connected)
This message has not changed after any of the above solutions.
Any Error Codes you encounter:
Alternates between the following:
Who is your ISP?(Internet Service Provider): Shaw Cable
Please log on to your router's web interface and state whether the WAN/Internet IP listed there is a private IP (i.e. 10.x.x.x, 172.16.x.x - 172.31.x.x, or 192.168.x.x):