NAT problems with xbox one D:

Can't seem to get Xbox One Nat set to 'open' have tried plenty of things, and for the longest time, still doesn't work. I need help 

What Country/State/Province do you live in? US/Louisiana/Vacherie
Modem brand & model number:  Motorola 3360
Router brand & model number:  Netgear WNDR3400v3
Wired or wireless: Wireless
Things you have tried: Port forwarding ports with automatic ip, port forwarding with static ip, turning UPnP on and off, turning off firewall
Is UPnP Enabled? Yes/no/Unknown: Yes
Do you have a NAT error? If so, what is your NAT type? No
Any Error Codes you encounter: No 
Who is your ISP?(Internet Service Provider):ATT i believe

 

Question Info


Last updated July 4, 2018 Views 27 Applies to:

Like most DSL "modems," the 3360 is actually a gateway (modem+router). Thus, you have a problematic "double NAT" situation (search my posts) because your Xbox is behind two routers, the 3360 and your Netgear.  The best option is to set your 3360 to bridged mode (this disables its router part) and configure your Netgear router to perform the DSL login (you will need to enter your ATT user and pass). Instructions for a similar Motorola DSL "modem" can be found here:

www.att.com/.../article.jsp

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ive called my ISP and had them set it in bridged mode before but i couldnt access the internet after that so :/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

As I said, when you set the 3360 to bridge mode, you must also properly configure your Netgear router to initiate the DSL connection. This generally involves changing the WAN connection type from DHCP to DSL then entering your username (ATT e-mail address) and password in the next fields.  I doubt your ISP did that, which is why you lost Internet access.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.