my xboxone isn't working

the green screen comes on that says xboxone and then my screen goes black and that's all.mothing else happens

 

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Last updated July 4, 2018 Views 3 Applies to:

Hi RagingBull92978,

Sorry you're having issues with your console. Sounds like you may be having issues with an update. Did you by chance see if it tried and failed. If so please try to unplug the console and power it back on. If it fails again, try the offline update here.

support.xbox.com/.../offline-system-update-diagnostic-tool

MCP. MCDST. LVL 80

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how will that help my dashboard appear?

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During a update the files can not come though all the way and lead to some of it missing. So if your dashboard wont appear doing the update offline like Hydro said may very will fix your issue. This URL gives step by step help! support.xbox.com/.../offline-system-update-diagnostic-tool

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but if I cant see anything but a black screen then how am I supposed to to update offline? I need to know whats wrong with my xbox.

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Hey did you get a error code, cause am having the same problem, and I fix it just to try updating the new update again to have the same *** problem again.

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Hi guys. Can you please list your troubleshooting steps?  Also include if you did or did not try to update offline, and if it failed let us know so we can help :) use the link I mentioned above

MCP. MCDST. LVL 80

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