My Xbox wont let me recover my profile instead it gives me a note telling me to reinstall game.

  I put my profile on another xbox 360 in my house and I can access it . It gives me a message that says something like please reinstall game  and returns me to home menu every time I try to recover my profile. This problem is very strange to the fact that we have had our xbox 360 for four years with out a single problem. There should be no problem with the hardware because we take good care of our stuff. Could someone please tell me what is wrong and how to fix the problem.

 

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Last updated July 4, 2018 Views 3 Applies to:

It sounds like you'll need to recover the profile from Xbox LIVE. You're trying to transfer it from a USB stick currently, correct?

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 I have been using live and I still have a few months on it. I have'nt been using a usb, I recouver my profile from xbox live.

Thanks for the input but does'nt solve the problem.

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Walk us through what you are doing step by step. From the moment you turn on the 360.

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