My xbox will not connect to my secured network, what do I do?

I,ve tried everything. I went through the step-by-step xbox support and it didnt help. I got a new wireless router and ever since then it doesnt work. It locates the network bu it doesn't connect. Im useing the built-in wifi on the new xbox. I dont know what ele to do.

 

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Last updated July 4, 2018 Views 5 Applies to:

Outside of changing the wireless security mode, it may just be that you are using an incompatible router. Make sure that you are inputting the correct password for your network (case sensitive) and if all else fails, try hardwiring to the router and seeing if that will allow you to connect. If it works being hardwired, try a differnt router. If you are unable to connect to ANY wireless network, you may be in need of a repair

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Hi there - can you review the START HERE sticky and let us know the info it requests, specifically about your network setup? That will help us help you. :) forums.xbox.com/.../9.aspx

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