My Xbox turn itself off!

Hello all,

I bought a Xbox one from the US and i live in Europe. i bought a Transformer for the voltage and started it, i didn't had any Xbox one games so i decided to buy the digital version of Call of Duty: Ghosts. I started the game, and after the Campaign loading screen my console turned itself off.

I looked at the web and found out that you can do a real shutdown on your Xbox by holding down the powerbutton for some seconds and also remove the powercord for minute, none of this worked. I even reinstalled the game and had the console off for a whole day without any cords connected to it. Today morning i tried one more time but no, it just didn't want to work..

So my questions are:

  • Did i do anything wrong? Have any of you people had this problem and resolved by doing something different?
  • Has the Transformer something to do with it not working right?
  • Or is it wrong with my console?
Thanks
 

Question Info


Last updated July 4, 2018 Views 10 Applies to:

Hi Tobem

I would double check that your transformer has enough wattage to run the Xbox One.  That would definitely cause it to shut off. In addition the "power cycling technique you mentioned is found here: support.xbox.com/.../power-cycle-console.

Also take a look at the lights on the power supply and see how they are acting:  support.xbox.com/.../power-supply-indicator

You may need to contact support, however, I am not sure what is going to be the outcome of using a US console in another territory.  

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I have already done the options mentioned above, none of them worked.

My transformer runs my xbox completely fine, but how can i see the wattage? Isn't just the voltage that counts?

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Toben,

No.  Voltage is not all that counts.  I love these conversations, as I am an Electrical Engineer :D

To keep it very simple.  There is a relationship between Voltage, Amperage, and Power (Watts).  Think of Voltage as pressure it pushes the Amperage (Current); the amount the device needs and utilized is Wattage.  

The Xbox One draws more amperage than the Xbox 360.  Bottom line, you must use a transformer that can supply enough current and hence wattage.  

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Also Tobem, when selecting your power supply you will need to have data, I don't have the data on the requirements, heck it should be listed on the PSU, but I am waaaaaay to lazy to dig mine out of the back of my cabinet.

So here is an article that shows their power demand.  Also last thing" when selecting a power supply get the highest current and wattage you can find, the device only draws what it needs. Don't get the minimum, always go higher, never lower. The only thing that must be the same is the voltage.

www.extremetech.com/.../173127-ps4-xbox-one-power-consumption-analysis-points-to-sony-advantage-and-future-efficiency-gains

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Ok thank you! :D So you think thats the problem with my xbox turn itself of?

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It may well be.  Or it could b a contributing factor of potentially damaging it.

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Oh! well, i havent noticed something strange yet besides it shutdowns when loading a game. But i better be on the safe side :)

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It says 500W on my transformer.

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