My xbox one doesnt register my gold membership?!

So i renew my xbox live gold yearly and the last time i renewed it was in february this year i stopped playing xbox for about 3 weeks and went on today to find that it says i need gold? i tried to put a code in but it says i already have gold so which i should do but it says i dont?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:
Answer

You're not showing as gold here. Check your account at http://commerce.microsoft.com to see if it shows the subscription and if it shows as cancelled. Then you'll need to contact support. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.