My Xbox one disc is dirty

Ever since my March update it keep saying this is dirty and I have to reboot my Xbox for my games to play
 

Discussion Info


Last updated July 4, 2018 Views 3 Applies to:

Reboot in what fashion?  Unplug the power cord from the console, at the same time unplug brick from wall until the light goes out on the brick, then wait a couple minutes. Repower everything and see what happens. If no luck, call support and replace console. Don't hesitate or mess around.

its the april update dude the blu ray drive isnt waking up dont worrie they are testing the fix as we speak

Hi there,

if you are taking part in the xbox one preview program, then please check the preview forums for any known issues and updates. This is a known issue with the current preview update. Also if you are experiencing any issues with the preview please report them there as well.

To go to the preview forums use this link: forums.xbox.com/.../default.aspx

If you are taking part with the preview, but aren't able to access the preview forums please let me know. I will try to get it sorted